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Account access

I cannot sign in

Fix common sign-in issues with email links, Apple sign-in, Google sign-in, and account email mismatches.

Updated May 31, 2026 - 2 min read

Check the account email

Use the same email address you used when creating your eevi account. If you have more than one email address, try the one that receives eevi emails or App Store receipts.

If you use a sign-in link

  1. Request a new sign-in link from eevi.
  2. Open the newest email from eevi.
  3. Open the link on the same device and browser where you started sign-in.
  4. If the link has expired, request a new one and use it within a few minutes.

If you use Apple or Google sign-in

Choose the same sign-in method you used before. If you originally used Apple sign-in, make sure you are signed in to the same Apple Account on the device. If you originally used Google, choose the same Google account.

Still stuck

Email support@eevi.ai with the email address you are trying to use, your device, and a screenshot of any error message. Do not send your password.