How to Enable Microphone AccessA quick guide for every browser and device

When does eevi ask for microphone access?

eevi asks for microphone permission during onboarding, when you first meet your AI tutor. You'll see a prompt from your browser or device asking to allow microphone access for eevi.ai. Tap or click "Allow" and you're ready to start speaking.

If you denied access, skipped the step, or if the prompt didn't appear, follow the steps below for your browser or device.

Desktop Browsers

Google Chrome

1. Click the padlock icon (or tune icon) in the address bar, to the left of the URL
2. Find Microphone in the permissions list
3. Change it from "Block" to "Allow"
4. Refresh the page (Ctrl+R on Windows, Cmd+R on Mac)

Safari (Mac)

1. Open Safari > Settings (or Preferences)
2. Go to the Websites tab
3. Click Microphone in the left sidebar
4. Find eevi.ai in the list and set it to "Allow"
5. Refresh the page

Firefox

1. Click the padlock icon in the address bar
2. Click Connection secure > More information
3. Go to the Permissions tab
4. Find Use the Microphone and set it to "Allow"
5. Refresh the page

Microsoft Edge

1. Click the padlock icon in the address bar
2. Click Permissions for this site
3. Set Microphone to "Allow"
4. Refresh the page

Mobile Devices

iPhone / iPad (Safari)

1. Open your device Settings
2. Scroll down and tap Safari
3. Under Settings for Websites, tap Microphone
4. Set it to "Allow"
5. Go back to eevi and refresh the page

iPhone / iPad (eevi app)

1. Open your device Settings
2. Scroll down and tap eevi
3. Toggle Microphone on
4. Return to the app and try your lesson again

Android (Chrome)

1. Open Chrome and go to eevi.ai
2. Tap the padlock icon in the address bar
3. Tap Permissions
4. Set Microphone to "Allow"
5. Refresh the page

Android (eevi app)

1. Open your device Settings
2. Tap Apps > eevi
3. Tap Permissions
4. Tap Microphone and select "Allow"
5. Return to the app and try your lesson again

Troubleshooting

"No Microphone Found"

This means eevi can't detect a microphone on your device. If you're on a desktop, make sure your headset or microphone is plugged in and selected as the input device in your system settings.

"Microphone in use by another app"

Close other apps that might be using your microphone (video calls, voice recorders, other browser tabs with active voice features). Then tap "Try Again" in eevi.

The permission prompt never appeared

Some browsers block the permission prompt if you previously denied it. Follow the manual steps above for your browser to re-enable microphone access.

Still not working?

Try these steps in order:

1. Close all other tabs and apps using the microphone
2. Restart your browser
3. Check that your system volume is not muted
4. Try a different browser (Chrome usually works best)
5. If on mobile, try the web version at eevi.ai

If none of this helps, reach out to us at support@eevi.ai and include your device type and browser. We'll help you get set up.