How to Enable Microphone AccessA visual guide for every browser and device

When does eevi ask for microphone access?

Eevi asks for microphone permission before your first voice lesson. You will see an eevi prompt first, then a browser or device prompt asking whether the eevi site or app can use your microphone. Tap or click Allow and you are ready to start speaking.

If you denied access, skipped the step, or the prompt did not appear, follow the steps below for your browser or device. Exact wording can vary by browser and operating system.

Visual guide

These simplified screenshots show the normal permission flow and the two places to re-enable access if it was blocked.

Desktop browsers

Google Chrome

1. Click the site settings icon, padlock icon, or tune icon in the address bar.
2. Find Microphone in the permissions list.
3. Change it from Block to Allow.
4. Refresh the page (Ctrl+R on Windows, Cmd+R on Mac).

Safari on Mac

1. Open Safari > Settings.
2. Go to the Websites tab.
3. Click Microphone in the left sidebar.
4. Find app.eevi.ai or eevi.ai in the list and set it to Allow.
5. Refresh the page.

Firefox

1. Click the padlock icon in the address bar.
2. Click Connection secure > More information.
3. Go to the Permissions tab.
4. Find Use the Microphone and set it to Allow.
5. Refresh the page.

Microsoft Edge

1. Click the padlock icon or site settings icon in the address bar.
2. Click Permissions for this site.
3. Set Microphone to Allow.
4. Refresh the page.

Mobile devices

iPhone or iPad in the eevi app

1. Open your device Settings.
2. Scroll down and tap eevi. On newer iOS versions, you may need to tap Apps first.
3. Turn Microphone on.
4. Return to eevi and try your lesson again.

iPhone or iPad in Safari

1. Open your device Settings.
2. Tap Safari.
3. Under Settings for Websites, tap Microphone.
4. Set it to Allow or Ask, then return to eevi and refresh the page.

Android in Chrome

1. Open Chrome and go to eevi.
2. Tap the padlock icon or site settings icon in the address bar.
3. Tap Permissions.
4. Set Microphone to Allow.
5. Refresh the page.

Android app settings

1. Open your device Settings.
2. Tap Apps > eevi.
3. Tap Permissions.
4. Tap Microphone and select Allow.
5. Return to eevi and try your lesson again.

Troubleshooting

No microphone found

This means eevi cannot detect a microphone on your device. If you are on a desktop, make sure your headset or microphone is plugged in and selected as the input device in your system settings.

Microphone in use by another app

Close other apps that might be using your microphone, such as video calls, voice recorders, or other browser tabs with active voice features. Then try the lesson again.

The permission prompt never appeared

Some browsers block the permission prompt if you previously denied it. Follow the manual steps above for your browser or device to re-enable microphone access.

Still not working?

Try these steps in order:

1. Close all other tabs and apps using the microphone.
2. Restart your browser or app.
3. Check that your system input is not muted.
4. Try a different browser if you are using eevi on the web.
5. Restart your device if eevi still does not appear in microphone settings.

If none of this helps, reach out at support@eevi.ai and include your device type, browser, and the email address on your eevi account. You can also use the shorter support guide at /help/microphone-access.